Council Store Policy

Returns

• Damaged Books: If the customer receives damaged publications or merchandise, the customer is responsible for sending a picture of the damaged purchase(s) to the Council’s customer service team at cdafeedback@cdacouncil.org. The store manager will send the customer a shipping label for the items that will be returned. Once the publication or merchandise is returned, the new order will be shipped to the customer at no additional charge.
• Exchanges: Exchanges will only be processed for customers who received an incorrect item or items that were not listed on the initial order. Exchanges will be accepted within 60 days of the purchase date listed on the receipt. Each request to exchange publications or merchandise will be reviewed by the store manager. Once validated, the correct item will be shipped at no additional cost.
• Orders Not Received: If orders are not received within 5–10 business days, please contact customer service on (800) 424-4310.

Refunds

Purchases placed through the Council Store may be returned for a refund within 30 days. If the Council Store manager is unable to verify the purchase, the customer must provide proof of purchase. The Council will provide shipping labels for you to return the item(s). Once the items are received the Council will issue a refund.

New Agency Administrative Accounts: Ordering Process*

To place Council Store orders through your agency you must create an Agency Administrative Account. Please send the following information to: agencypayments@cdacouncil.org

• Administrator’s Full Name
• Email Address
• Agency Name & Address
• Phone Number
• Type of Account: Advance or Invoice

Your new agency account will be created within 5 business days. You will receive an email once your account is available. For additional assistance contact customer service at cdafeedback@cdacouncil.org.

Payment Terms

All invoices issued by the Council must be paid in full within 30 calendar days from the invoice date. Accounts with continued late payments may be required to make advance payments or risk account suspension.

Acceptable methods of payment*

• Credit cards (Preferred method of payment)
• ACH payment
• Bank checks

*Note: The Council does not accept purchases orders.

New Individual Accounts

• Create your account at Yourcouncil.org
• Begin shopping!